Privacy Policy

Last updated: 25/11/2025

Home Assured Surveys

Home Assured Surveys (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our home surveying and snagging services.

1. Who We Are

Home Assured Surveys provides residential surveying and snagging services to homeowners, buyers, and property professionals.

If you have any questions about this Privacy Policy, you can contact us at:

Email: homeassuredsurveys@gmail.com

Phone: 07792 748 161

Address: [add address]

2. Information We Collect

We may collect and process the following personal information:

Information you provide directly

Name

Email address

Phone number

Home address or property address

Details of your enquiry or project

Any documents or photos you submit in relation to a survey or snagging service

Information collected automatically

When you use our website, we may collect:

IP address

Browser type

Device information

Pages viewed and interactions

Cookies and tracking data (see Section 8)

Payment information

If you pay for a service online or by invoice, payment details may be processed securely by our payment provider. We do not store full card details.

3. How We Use Your Information

We use your personal information to:

Provide and manage surveying and snagging services

Respond to enquiries and provide quotes

Arrange appointments and communicate with you about your booking

Send you relevant updates or service information

Improve our website and customer experience

Maintain internal records and comply with legal obligations

We will only use your data where we have a lawful basis, such as performance of a contract, consent, legitimate interests, or legal compliance.

4. Sharing Your Information

We do not sell your personal data.

We may share your data only with:

Professional surveyors working with or for Home Assured Surveys

Payment processors (for secure payments)

IT and website service providers

Legal or regulatory authorities when required by law

All third parties are required to handle your data securely and in line with data protection law.

5. Data Storage and Security

We take data protection seriously and use appropriate technical and organisational measures to keep your information secure, including:

Encrypted storage

Secure communication channels

Restricted access to personal data

Regular security reviews

6. How Long We Keep Your Information

We keep personal information only for as long as necessary to:

Provide our services

Meet legal, tax, or accounting obligations

Resolve disputes

Typically, survey records are retained for up to 7 years, unless you request deletion earlier (where permitted).

7. Your Rights

Depending on your location (e.g., UK GDPR/EU GDPR), you may have the following rights:

Access – Request a copy of the personal data we hold

Correction – Ask us to correct inaccurate information

Deletion – Request we delete your data (where lawful)

Restriction – Limit how we use your data

Objection – Object to certain types of processing

Portability – Request your data in a usable format

Withdraw consent – If you previously gave consent

To exercise your rights, contact us at [add email].

8. Cookies & Tracking Technologies

Our website may use cookies to:

Improve site functionality

Analyse website traffic

Remember your preferences

You can manage cookies through your browser settings at any time.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to read the privacy policy of any external site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

11. Contact Us

If you have questions, concerns, or requests about your personal data, you can contact:

Home Assured Surveys

Email: homeassuredsurveys@gmail.com

Phone: 07792 748 161

Address: [add address]